🇩🇪 Allgemeine Verkaufsbedingungen (DE) 🇫🇷 Condition Generales (FR) 🇬🇧 Conditions of sales (EN)

GENERAL TERMS AND CONDITIONS OF'N BIKE

BY READING OR CLICKING ON THE AGREEMENT FIELD WHEN THE CUSTOMER WISHES TO COMPLETE A PURCHASE OR ORDER ON THE SUPPLIER'S WEBSITE, THE CUSTOMER ACCEPTS THESE TERMS AND CONDITIONS.

1. DEFINITIONS
   • 1.1 "General Terms and Conditions of Sale" shall mean the standard terms and conditions of sale of VAN'N BIKE BVBA, with registered offices at Kortestraat 12, 2980 Zoersel (Belgium), registered under number BE 0661.987.683, hereinafter also referred to as the SUPPLIER. By accepting the obligations of this Agreement, the CUSTOMER waives his own purchase conditions.
   • 1.2 "Orders" mean each individual order as placed by the CLIENT with the SUPPLIER under this Agreement. An order accepted by the SUPPLIER results in an Agreement.
   • 1.3 "Products" means all products, including portable systems, as explained on the SUPPLIER's Website and in the User Guide for each product.
   • 1.4 "Defect" means a visible or hidden defect caused by VAN'N BIKE which renders the Products unsuitable for the use for which they are intended and which reduces the use to such an extent that the CUSTOMER would not have purchased the Products.
   • 1.5 "Manual" means the operating instructions containing warnings, installation guidelines, operating instructions, maintenance guidelines, written instructions and all kinds of practical tips for the CUSTOMER.
   • 1.6 "Intellectual Property Rights" means (a) copyrights, patents, database rights and rights in trade names, designs, trade secrets and know-how (whether registered or unregistered), (b) applications for registration and the rights to apply for registration; and (c) all other intellectual and industrial property rights of any kind and equal or similar forms of protection existing anywhere in the world.
   • 1.7 "Agreement" means the agreement between the CLIENT and SUPPLIER, including the General Terms and Conditions of Sale, including any annexes and all Orders.
     Website" means https://www.vannbike.com/.
   • 1.8. "Website" means https://www.vannbike.com.

2. SUBJECT
   • 2.1. This Agreement determines the conditions under which the SUPPLIER shall deliver Products to the CUSTOMER, all in accordance with the CUSTOMER's Orders.
   • 2.2. The CLIENT undertakes not to further distribute the SUPPLIER's Products, unless otherwise agreed in writing between the parties. The CUSTOMER undertakes not to organise its own online sales for the Products, unless otherwise agreed in writing between the parties. Dealers, distributors, agents or intermediaries wishing to place an Order for professional purposes must contact the SUPPLIER in order to be approved.
   • 2.3. The SUPPLIER reserves the right to delete, add or replace Products with similar specifications.
   • 2.4. The Products are exclusively intended for sale in the countries as defined on the Website or laid down in any document agreed upon with the CUSTOMER.
   • 2.5. Images of the Products on the Website or in other marketing material of the SUPPLIER are intended to be illustrative only. Advantages, weights, dimensions, shapes, colours, quality and other details included on the Website, in catalogues or in other marketing material are approximate indications.
   • 2.6. The SUPPLIER's offer is valid only while stocks last and can be changed by the SUPPLIER at any time.

3. PRICES, INVOICING, PAYMENT
   • 3.1. If the SUPPLIER makes an offer to the CUSTOMER by way of a quotation, this offer is only valid for the time period stated in the quotation and, in the absence of any specification, for a maximum duration of thirty (30) calendar days. The SUPPLIER is entitled to withdraw any offer without any reason.
   • 3.2. The prices in EUR are specified on the Website or in the acceptance of the Orders. All prices indicated on the Website include VAT, but do not include transport or insurance costs, packaging costs, any import or export duty, taxes or costs linked to specific online payment mechanisms.
   • 3.3 The Website gives a best estimate of transport or insurance costs, packaging costs, any import or export duty, taxes or costs related to specific online payment mechanisms.
   • 3.4. The CUSTOMER is responsible for the correct provision of the VAT number. If the VAT number is incorrect or not accepted for an intra-community delivery, the SUPPLIER is entitled to demand payment of the VAT from the CUSTOMER.
   • 3.5. Any discounts communicated by the SUPPLIER relate exclusively to the price of a Product, but not to any transport or insurance costs, packaging costs, any import or export duties, taxes or costs linked to specific online payment mechanisms. Any commercial promotions undertaken by the SUPPLIER apply exclusively to the Products, quantities, duration and region indicated and are linked to conditions that the SUPPLIER will communicate. Commercial actions may be stopped at any time by the SUPPLIER.
   • 3.6. The SUPPLIER is entitled to change its prices at any time. This price change does not apply to Orders already placed, only to future Orders.
   • 3.7. At the time of the Order, the SUPPLIER shall submit an invoice to the CUSTOMER for payment. The SUPPLIER is not required to send a paper copy of the invoice and the CUSTOMER accepts that invoices are sent electronically.

   • 3.8. PAYMENT OF THE INVOICE MUST BE MADE AT THE TIME OF ORDERING USING THE ONLINE PAYMENT MECHANISMS. IN CASE THE PAYMENT IS NOT MADE AT THE TIME OF THE ORDER, IT MUST BE MADE AT THE LATEST WITHIN FIVE (5) CALENDAR DAYS AFTER RECEIPT OF THE INVOICE BY THE CUSTOMER AND PRIOR TO DELIVERY. IN THE EVENT OF NON-PAYMENT OR LATE PAYMENT, THE SUPPLIER SHALL BE ENTITLED TO CANCEL THE ORDER.

   • 3.9. In the event the CUSTOMER does not comply with the above payment date, the SUPPLIER shall be entitled to (i) interest calculated on the basis of the number of calendar days of delay and at the legal rate stipulated in the Belgian Law of 2 August 2002 on combating late payment in commercial transactions (ii) a penalty for administrative costs in the amount of fifty (50) euros and (iii) full compensation for any bailiff, lawyer and legal fees that must be incurred to collect an undisputed or unfounded disputed invoice. The SUPPLIER is equally entitled, in the event of non-payment, to withhold further orders from the CUSTOMER until the invoice has been paid in full. The SUPPLIER is not liable for any delay or damage resulting from the lawful exercise of this right.

4. ORDERS

   • 4.1. THE CUSTOMER UNDERTAKES, BEFORE ORDERING, TO VERIFY THAT THE SUPPLIER'S PRODUCTS CAN INDEED BE INSTALLED, MOUNTED OR USED ON THE CUSTOMER'S OR ANY THIRD PARTY'S SPECIFIC VEHICLE.

   • 4.2. Each CUSTOMER who places an order shall confirm that he/she is of legal age and has the capacity to act. Orders placed in the name and on behalf of a company may only be placed by persons with power of representation. Nevertheless, if the SUPPLIER were to believe that a person was authorized to represent it, and there is an appearance of authorized representation, the CUSTOMER may not cancel any order placed.
   • 4.3. Orders must be placed through the SUPPLIER's Website or any other manner accepted by the SUPPLIER. The SUPPLIER shall notify receipt and/or acceptance of the Order, whether or not by way of an automatically generated e-mail.
   • 4.4. The CUSTOMER is solely responsible for his user name, password and any accuracy of data provided to enable the Orders. A user name and password are unique and non-transferable.
   • 4.5. If the SUPPLIER believes that the identity of the CLIENT, the address or the payment details are not correct and the Order may be fraudulent or false, the SUPPLIER shall be entitled to suspend the Order until it has been verified, or to cancel it. The SUPPLIER is entitled to refuse an Order in the event of a serious suspicion of legal abuse, bad faith or any commercial purposes unacceptable to the SUPPLIER.
   • 4.6. The CUSTOMER may no longer cancel or modify an Order.
   • 4.7. The CUSTOMER shall take into account the minimum order quantities as indicated on the Website or laid down in any document agreed upon with the CUSTOMER.
   • 4.8. The SUPPLIER shall inform the CUSTOMER if a Product is out of stock. The SUPPLIER shall be entitled to place (the part of) each Order which exceeds the maximum production capacity or stock in back order for the following weeks.

5. CONSUMER RIGHT OF WITHDRAWAL IN THE EVENT OF DISTANCE PURCHASE
   • 5.1. If the SUPPLIER offers products via the Website, the following provisions apply for consumers:
     • 5.1.1. The CUSTOMER has the right to notify the SUPPLIER in writing at the e-mail address info@van-n-bike.be that he/she is cancelling the purchase, at the latest within fourteen (14) calendar days from the date following the delivery, using the cancellation form provided by the SUPPLIER at the time of delivery or, in its absence, available on the website of the FPS Economy: https://economie.fgov.be/sites/default/files/Files/Ventes/Forms/formulier-voor-herroeping.pdf.
     • 5.1.2. In case the CUSTOMER wishes to return the Product, this shall only be possible in the initial state, in the original packaging and for the exact number as ordered. Products must be undamaged, without scratches, unused and the labelling must be undamaged.
     • 5.1.3. After inspection and acceptance by the SUPPLIER, the purchase price shall be reimbursed by the CUSTOMER within thirty (30) calendar days.
     • 5.1.4. If a Product is nevertheless damaged, the SUPPLIER shall be entitled to reduce the purchase price by the lesser of the value or any cost of repair.
     • 5.1.5. The CUSTOMER shall be responsible for any costs related to the return of Products. The return of Products is the responsibility of the CUSTOMER. When Products are (fully or partially) lost or arrive damaged and/or incomplete, the SUPPLIER cannot compensate the CUSTOMER.
   • 5.2. The right of withdrawal does not apply:
     • 5.2.1. for CUSTOMERS who are not consumers but professional dealers, distributors, agents or intermediaries;
     • 5.2.2. for CUSTOMERS who reserve the Product and collect the Product from the SUPPLIER or a dealer, distributor, agent or intermediary approved by the latter;
     • 5.2.3. in the event that the CUSTOMER purchases the Product at a point of sale of the SUPPLIER or a dealer, distributor, agent or intermediary approved by the latter;
     • 5.2.4. for Products bought under an exceptional commercial promotion;
     • 5.2.5. for Products of a personal nature, including but not limited to: products made to measure for the CUSTOMER, products to which a personal reference is made, etc;
     • 5.2.6. for second-hand Products which would be sold by the CUSTOMER;
     • 5.2.7. if any problem of installation, assembly or use is not caused by the Product, but by the vehicle to which the Product is to be fitted.

6. DELIVERY
   • 6.1. The Products shall be delivered, taking into account the minimum delivery time as indicated on the Website or laid down in any document agreed upon with the CUSTOMER. The SUPPLIER shall make an effort to meet the delivery time, however, the delivery time is non-binding. The delivery time shall only start after receipt of full payment by the CUSTOMER.
   • 6.2. The SUPPLIER shall deliver the Products to the address indicated in the Order. The SUPPLIER is not liable for any mistakes made by the CUSTOMER in providing his/her contact, address or invoicing details, and any additional costs which may result from this.
   • 6.3. If the CUSTOMER opts for collection from the SUPPLIER or delivery to a collection point, he must take into account the opening hours of the SUPPLIER and the collection point and the CUSTOMER assumes responsibility for storage at the collection point.
   • 6.4. The SUPPLIER or a transporter appointed by it is entitled to ask the CUSTOMER for proof of identification before delivering a Product. No compensation shall be due if the delivery was made to a third party designated by the CUSTOMER or if it could reasonably be expected that the receiving party was authorised to do so by the CUSTOMER.
   • 6.5. In the event that a re-offer is necessary due to the absence of the CUSTOMER, the SUPPLIER may choose to keep the Product available and in storage at a certain place, or to re-offer this Product at the expense of the CUSTOMER.
   • 6.6. The transfer of risk shall take place EX WORKS (EXW) ZOERSEL. Notwithstanding the SUPPLIER's organisation of the transport, the CUSTOMER shall be responsible for any damage resulting from transport, storage and handling.
   • 6.7. The transfer of ownership takes place after delivery and full payment (cumulative conditions) of the relevant invoice by the CUSTOMER. Any Products shall remain the property of the SUPPLIER until the time of full payment. The SUPPLIER reserves the right to revise these goods, regardless of who they are held by.
   • 6.8. Upon delivery, the CUSTOMER shall check the quantity, the visible damage to the packaging and/or the delivery. Visible defects shall be reported by the CUSTOMER to the SUPPLIER in writing within two (2) working days after receipt of the delivery at the e-mail address info@van-n-bike.be. If the CUSTOMER fails to react, he shall be deemed to have accepted the Product. Any commissioning of the Product shall also be considered as an implicit acceptance of the Product.
   • 6.9. In case of visible Defects, the CUSTOMER shall be entitled, after agreement with the SUPPLIER, to return the Products to the SUPPLIER and request the latter to repair or replace them. The CUSTOMER accepts that any minimal damage to the outer packaging, or any limited wrinkling in the packaging of the Products, shall not constitute (visible) Defects giving rise to any replacement right.

7. INFORMATION AND PACKAGING

   • 7.1. THE SUPPLIER SHALL PROVIDE THE CUSTOMER WITH A MANUAL IN ONE OF THE OFFICIAL LANGUAGES CONTAINING ALL RELEVANT INFORMATION AND REQUIRED INSTRUCTIONS FOR EACH PRODUCT. THE CUSTOMER UNDERTAKES TO READ THE MANUAL THOROUGHLY BEFORE INSTALLATION, ASSEMBLY OR USE. IN THE ABSENCE OF THE MANUAL, IT CAN BE CONSULTED VIA THE WEBSITE https://www.vannbike.com/docs/

   • 7.2. Should the CUSTOMER require additional information on the Products, he may consult the frequently asked questions or informative videos on the SUPPLIER's Website.
   • 7.3. CUSTOMERS who are dealers, distributors, agents or intermediaries must undergo training with the SUPPLIER and accept the present General Terms and Conditions of Sale in order to be officially recognised.
   • 7.4. Unless otherwise agreed in writing, the repackaging of the Products shall be done in neutral packaging.
   • 7.5. The SUPPLIER shall confirm that it has the required EU type approval for its Products and shall affix the prescribed plate and, where appropriate, markings to each Product manufactured in conformity with the approved type. At the request of the CLIENT, who is a dealer, distributor, agent or intermediary, the SUPPLIER shall submit a copy of the EU type approval certificate for verification.

8. MARKETING AND FEEDBACK
   • 8.1. The SUPPLIER markets products under its own brand, but may also market products of third parties under the brand of those third parties. The CUSTOMER shall not remove, make illegible or attach labels of its own to the products or packaging.
   • 8.2. If the CLIENT wishes to use marketing material for professional purposes, he shall contact the SUPPLIER in advance.
   • 8.3. The Customer shall, unless otherwise agreed, only use marketing material provided by the SUPPLIER. At the SUPPLIER's first request, the Customer shall return all marketing material.
   • 8.4. Information on the SUPPLIER's Website may only be used for personal use, but not for commercial purposes.
   • 8.5. If the CUSTOMER discusses or evaluates the Products, whether or not in publicly accessible forums or media, he shall inform the SUPPLIER in such a manner that the latter is aware of this and, if necessary, can react.

9. GIFT VOUCHERS
   • 9.1. All gift tokens marketed by the SUPPLIER have a unique number. Gift vouchers may be delivered, if provided for on the Website in PDF format by e-mail or by post in paper/cardboard.
   • 9.2. Gift vouchers shall be valid for a period of one (1) year from the date of purchase by the CLIENT. The voucher cannot be exchanged or paid out in value.
   • 9.3. Gift vouchers can only be used for the SUPPLIER's Products.
   • 9.4. Gift vouchers may be refused during certain commercial campaigns.
   • 9.5. If the CUSTOMER uses a gift voucher which exceeds the value of a Product, he has no right to a refund of the balance. The CUSTOMER can use the balance on a subsequent purchase.

10. INTELLECTUAL PROPERTY RIGHTS
    • 10.1. The CLIENT undertakes not to infringe the SUPPLIER's Intellectual Property Rights.
    • 10.2. The CUSTOMER undertakes not to use any names or register any brand names that are identical or similar to the SUPPLIER's brands. He shall refrain from registering any domain names identical or similar to the trademarks.
    • 10.3. In the event of an alleged infringement by the SUPPLIER of any third-party rights, the SUPPLIER shall be the only party entitled to take action. The SUPPLIER shall exert its best efforts to take appropriate measures with a view to the continued undisturbed use by the CLIENT. Nevertheless, the SUPPLIER shall not indemnify the CLIENT against any claims by any third parties or any damage which may result from those claims.
    • 10.4. In case of infringement by a third party of the SUPPLIER's Intellectual Property Rights, the Customer shall inform the SUPPLIER as soon as possible. Only the SUPPLIER is authorised to take action.

11. GUARANTEE FOR THE CONSUMER
    • 11.1. The warranty period for Defects for the CUSTOMER who purchases Products for private use shall be two (2) years from the date of sale by the SUPPLIER to the CUSTOMER.
    • 11.2. The aforementioned guarantee does not apply if:

• • • the Products were damaged after risk transfer;
    • the Product was purchased second-hand;
    • the CUSTOMER does not have a valid proof of purchase showing the date of purchase;
    • the Products were incorrectly installed, assembled, used or maintained;
    • the Defect has arisen as a result of manipulations, omissions or abnormal actions of the CUSTOMER which are contrary to the purpose for which the Product is intended, are not in line with the Manual or any user instructions or are the result of commercial, incorrect, erroneous or abnormal use;
    • the Defect is caused by any force majeure or unforeseen circumstances beyond the control of the SUPPLIER;
    • the cause of the Defect is inherent in the normal operation, wear and tear (e.g. scratches, damaged paint coating, discolouration, stains, etc.) or lifespan of the Product;
    • the defect is not reported in writing to the SUPPLIER within a period of seven (7) calendar days after the discovery of the defect;
  • 11.3. The SUPPLIER's obligation under this guarantee extends exclusively to replacing or repairing any Products with Defects. The SUPPLIER may replace the Products with similar Products. The SUPPLIER shall not be obliged to do anything more.
  • 11.4. CUSTOMERS who are dealers, distributors, agents or intermediaries must inform the SUPPLIER immediately and in writing if they believe that the Product or parts do not comply with any required regulations or if there is no conformity with the EU type approval certificate.
  • 11.5. CUSTOMERS who are dealers, distributors, agents or intermediaries shall immediately inform the SUPPLIER in writing of any complaints received regarding risks, incidents or non-conformity problems with regard to the Product. They shall undertake to consult with the SUPPLIER without delay before taking any action or measures.

12. WARNINGS
    • 12.1. Full reference is made to the SUPPLIER's Manual with regard to warnings.
    • 12.2. The CUSTOMER shall not remove any plates, markings or stickers from the Product.
    • 12.3. A non-exclusive list of warnings follows:

• • • It is prohibited to transport persons, animals or non-intended objects with the SUPPLIER's Products;
    • The Products may only be installed, assembled and used by adult persons who are sufficiently skilled in self-assembly or who are authorised by the SUPPLIER;
    • Any installation, assembly or use under the influence of alcohol, drugs or other narcotics is prohibited;
    • The maximum load capacity of a product may not be exceeded. Exceeding the maximum permitted ball thrust and exceeding the total weight may lead to serious accidents.
    • The use of the Product alters the length and driving characteristics of the CUSTOMER's vehicle and the CUSTOMER must adapt his driving behaviour accordingly. The Product may not be used on unpaved roads.
    • The SUPPLIER recommends driving no faster than 110 km/h. In bad weather conditions, the CUSTOMER shall slow down and adjust his driving behaviour.
    • The CUSTOMER shall check that his number plate and lights are clear and well visible. An additional number plate may be necessary and must be fitted by the CUSTOMER in the correct place.
    • The CUSTOMER shall not make any changes or adaptations to the Product which would make the Product no longer conform to the required EU type approval.

13. LIABILITY
    • 13.1. Subject to all other rights, the SUPPLIER shall under no circumstances be liable for any damage caused:

• • • to a vehicle during installation, assembly or use of a Product;
    • by the loss of or damage to goods, including bicycles, batteries and any accessories;
    • by incorrect installation, assembly or use of the Product;
    • by not complying with any warnings or instructions in the Manual;
    • by not respecting the maximum load weight or overloading the Product;
    • by using the Products in a manner for which they are not suitable;
    • by any additional consumption of the vehicle or additional wind noise in the vehicle;
    • by the driver of any vehicle causing an accident or collision with the Product;
    • by using components or spare parts, and in particular bolts, which are not original or identical to those used by the SUPPLIER;
    • by using a Product that has been damaged as a result of an accident or collision so that its strength can no longer be guaranteed;
    • if it cannot be demonstrated that the defects were present at the time the Products were put into circulation;
    • by the products and services of third parties, the way in which they are offered, sold, rented, used, delivered or performed;
    • by break-in or hacking of the Website, provided that the SUPPLIER has taken all reasonable security measures in accordance with the state of the art;
    • by fishing, pharming or other forms of Internet fraud or other criminal activities;
    • as a result of the malfunctioning of the internet connection, broadband connection, or any other service, infrastructure or hosting over which the SUPPLIER has no control;
    • by viruses, trojan horses or bugs in the hardware or software used by the CUSTOMER;
    • as a result of force majeure, including but not limited to fire, explosions, floods, storm damage, lightning strikes, power cuts, strikes and government measures;
      as a result of the compliance of the item with mandatory government regulations.
  • 13.2. The SUPPLIER shall not be liable to the CLIENT for any consequential damage.
  • 13.3. The contractual liability of the SUPPLIER under this Agreement shall be limited to that stipulated under Article 13 and shall never exceed the price paid by the CLIENT for the Product.

14. PROTECTION OF PRIVACY
    • 14.1. The SUPPLIER processes the personal data of the CUSTOMER for the following purposes:

• • • to allow the CLIENTS to use the Website;
    • to improve the content and user-friendliness of the Website;
    • customer management;
    • bookkeeping and invoicing;
    • to personally inform the CUSTOMERS about new products or commercial promotions.
  • 14.2. Before the personal data are used for the last stated purpose of Article 14.1, a warning message shall always appear and the CLIENT's explicit consent shall be requested. The aforementioned provision does not affect the SUPPLIER's right to place online advertisements on the Website without a prior warning message.
  • 14.3. The CLIENT shall have a right to access his personal data. Furthermore, the CUSTOMER shall have the right to request (i) the correction of incorrect personal data and (ii) the deletion of personal data which, in view of the aforementioned purposes, are incomplete or irrelevant or the acquisition, communication or storage of which is connected or has been kept longer than necessary for the fulfilment of the aforementioned purposes. The CUSTOMER shall also have the right to oppose the processing of his personal data for publicity purposes.
  • 14.4. In order to exercise the rights enumerated above, the CUSTOMER may contact the SUPPLIER by e-mail at info@van-n-bike.be.
  • 14.5. The SUPPLIER uses cookies to facilitate the use of the Website. Cookies are files that a web server can send to the CUSTOMER's computer, allowing the computer to be identified for the duration of the session. Most browsers are set to accept these cookies automatically. However, the CUSTOMER can deactivate the storage of cookies or set his browser to notify the CUSTOMER before the cookie is stored on his computer or not.
  • 14.6. The complete privacy policy of the SUPPLIER is available on the Website under https://www.vannbike.com/privacy-policy/.

15. OVERVIEW
    • 15.1. The SUPPLIER cannot be held liable for delays or shortcomings in the execution of the Agreement which are the result of facts or circumstances beyond its control or which could not have been foreseen or avoided. Force majeure includes, among other things: natural disasters, fire at the SUPPLIER's premises or at its subcontractors, wars, revolutions and terrorist attacks.
    • 15.2. On penalty of forfeiture of rights, the SUPPLIER who invokes such facts or circumstances shall notify the CLIENT in writing as soon as possible, and take all necessary steps to limit their duration to the strict minimum and notify the other party in writing of the end of such facts or circumstances.
    • 15.3. If these facts or circumstances continue for more than thirty (30) calendar days, the SUPPLIER may terminate the Agreement by operation of law by registered letter without being liable for any compensation.

16. HARDSHIP
    • The SUPPLIER cannot be held liable for delays or shortcomings in the execution of the Agreement that are the result of economic circumstances beyond its control. Economic circumstances or hardship are understood to mean, among other things: scarcity or unavailability on the market of ingredients for the Products; trade blockades or trade embargoes; changing regulations or drastic government measures which make it impossible for the Parties to perform the Agreement against the agreements made.
    • 16.2. On penalty of forfeiture of rights, the SUPPLIER who invokes such facts or circumstances must notify the other Party as soon as possible.
    • 16.3. If these facts or circumstances continue for more than thirty (30) calendar days, the SUPPLIER may terminate the Agreement by operation of law by registered letter, without being required to pay any compensation.

17. VARIA
    • Without the prior written consent of the SUPPLIER, the CLIENT may not transfer its rights or obligations under this Agreement to a third party.
    • 17.2. This Agreement, including the General Conditions of Sale, constitutes the entire agreement and understanding of the parties with respect to its subject matter and integrates and replaces all previous oral or written discussions and agreements between them with respect thereto.
    • 17.3. The nullity of any provision of this Agreement will not affect the validity of the Agreement. Parties will replace this void provision by a valid provision which in content comes closest to the intentions of both Parties.
    • 17.4. If the General Terms of Sale have been drawn up in several languages, only the original version in Dutch shall be normative for any interpretation.

18. COMPLAINTS AND DISPUTE RESOLUTION
    • 18.1. This Agreement is governed by Belgian law.
    • 18.2. The CUSTOMER who has a complaint regarding the SUPPLIER's Products undertakes, in the first instance, to contact the SUPPLIER itself via info@van-n-bike.be and to describe his/her complaint in detail and with reasons.
    • 18.3. If the CUSTOMER and the SUPPLIER do not reach a settlement within a reasonable time after the contact referred to in Article 18.2, the CUSTOMER may submit a request to a recognised dispute resolution body via http://ec.europa.eu/odr.
    • 18.4. The aforementioned Article 18.3 shall not affect the right of either party to demand any interim measures or to submit a dispute to the Commercial Court of Antwerp (Belgium), which shall have exclusive jurisdiction.