🇩🇪 Allgemeine Verkaufsbedingungen (DE)    🇫🇷 General Conditions (FR). 🇬🇧 Conditions of sales (EN)

GENERAL TERMS AND CONDITIONS OF SALE OF'N BIKE

BY READINESS OR CLICKING ON THE AGREE FIELD WHEN THE CUSTOMER WISHES TO COMPLETE A PURCHASE OR ORDER ON THE SUPPLIER'S WEBSITE, THE CUSTOMER ACCEPTS THESE TERMS AND CONDITIONS.

1. DEFINITIONS
   • 1.1 'General Terms and Conditions of Sale' means the standard sales conditions of VAN'N BIKE BVBA, with registered office at Kortestraat 12, 2980 Zoersel (Belgium), registered under number BE 0661.987.683, hereinafter also referred to as the SUPPLIER. By accepting the obligations of this Agreement, the CUSTOMER waives its own purchasing conditions.
   • 1.2 'Orders' shall mean each individual order placed by CUSTOMER with SUPPLIER under this Agreement. An order accepted by SUPPLIER shall result in an Agreement.
   • 1.3 'Products' means all products, including carrying systems, as explained on the SUPPLIER's Website and in the Manual accompanying each product.
   • 1.4 'Defect' means a visible or hidden defect caused by VAN'N BIKE that makes the Products unsuitable for the use for which they are intended and that reduces their use to such an extent that the CUSTOMER would not have purchased the Products.
   • 1.5 'Manual' means the operating instructions containing warnings, assembly guidelines, usage recommendations, maintenance instructions, written instructions and all kinds of practical tips for the CUSTOMER.
   • 1.6 'Intellectual Property Rights' means (a) copyrights, patents, database rights and rights in trade marks, designs, trade secrets and know-how (whether registered or unregistered); (b) applications for registration and the rights to apply for registration; and (c) all other intellectual and industrial property rights of any nature and identical or similar forms of protection existing anywhere in the world.
   • 1.7 'Agreement' means the agreement between CUSTOMER and SUPPLIER, including the General Terms and Conditions of Sale, including any appendices and all Orders.
     “Website” means https://www.vannbike.com/.
   • 1.8. 'Website' stands for https://www.vannbike.com

2. OBJECT
   • 2.1. This Agreement sets out the terms and conditions under which SUPPLIER will supply Products to CUSTOMER, all in accordance with CUSTOMER’s Orders.
   • 2.2. The CUSTOMER undertakes not to redistribute the SUPPLIER's Products, unless otherwise agreed in writing between the parties. The CUSTOMER undertakes not to organise its own online sales for the Products, unless otherwise agreed in writing between the parties. Traders, distributors, agents or intermediaries wishing to place an Order for professional purposes must contact the SUPPLIER to be approved.
   • 2.3. SUPPLIER reserves the right to delete, add or replace Products with Products of similar specifications.
   • 2.4. The Products are exclusively intended for sale in the countries as determined on the Website or set out in any document agreed with the CUSTOMER.
   • 2.5. Images of the Products on the Website or in other marketing material of the SUPPLIER are for illustrative purposes only. Benefits, weights, dimensions, shapes, colours, quality and other data included on the Website, in catalogues or in other marketing material are approximate.
   • 2.6. The SUPPLIER's offer is valid only while stocks last and can be changed at any time by the SUPPLIER.

3. PRICES, INVOICING, PAYMENT
   • 3.1. If the SUPPLIER provides an offer to the CLIENT by means of a quotation, this quotation is only valid for the duration as stated in the quotation and in the absence of any specification for a maximum duration of thirty (30) calendar days. The SUPPLIER has the right to withdraw any quotation, without any reason.
   • 3.2. The prices in EUR are specified on the Website or in the acceptance of the Orders. All prices as displayed on the Website are inclusive of VAT, but exclusive of transport or insurance costs, packaging costs, any import or export duties, taxes or costs related to specific online payment mechanisms.
   • 3.3 The Website represents a best estimate of transportation or insurance costs, packaging costs, any import or export duties, taxes or charges associated with specific online payment mechanisms.
   • 3.4. The CUSTOMER is responsible for the correct specification of the VAT number. If the VAT number is incorrect or not accepted for an intra-Community supply, the SUPPLIER has the right to demand payment of the VAT from the CUSTOMER.
   • 3.5. Any discounts communicated by the SUPPLIER relate exclusively to the price of a Product, but not to any transport or insurance costs, packaging costs, any import or export duties, taxes or costs related to specific online payment mechanisms. Any commercial promotions conducted by the SUPPLIER apply exclusively to the indicated Products, quantities, duration and region and are linked to conditions that the SUPPLIER will communicate. Commercial promotions can be stopped at any time by the SUPPLIER.
   • 3.6. The SUPPLIER has the right to change prices at any time. This price change does not apply to Orders already placed, only to future Orders.
   • 3.7. At the time of the Order, the SUPPLIER will send an invoice to the CLIENT for payment. The SUPPLIER is not obliged to send a paper version of the invoice and the CLIENT accepts that invoices are sent electronically.

   • 3.8. PAYMENT OF THE INVOICE MUST BE MADE AT THE TIME OF ORDER USING THE ONLINE PAYMENT MECHANISMS. IF PAYMENT HAS NOT BEEN MADE AT THE TIME OF ORDER, IT MUST BE MADE NO LATER THAN FIVE (5) CALENDAR DAYS AFTER RECEIPT OF THE INVOICE BY THE CUSTOMER AND PRIOR TO DELIVERY. IN THE EVENT OF NON-PAYMENT OR LATE PAYMENT, THE SUPPLIER HAS THE RIGHT TO CANCEL THE ORDER.

   • 3.9. If the CLIENT fails to meet the above-mentioned payment date, the SUPPLIER shall be entitled to (i) interest calculated on the basis of the number of calendar days of delay and according to the statutory rate determined in the Belgian Law of 2 August 2002 on combating late payment in commercial transactions, (ii) a fine for administrative costs in the amount of fifty (50) EUR and (iii) full compensation for any bailiff, lawyer and court costs that must be incurred to collect an undisputed or unfoundedly disputed invoice. In the event of non-payment, the SUPPLIER shall also be entitled to withhold further Orders from the CLIENT until full payment of the invoice. The SUPPLIER shall not be liable for any delay or damage resulting from the lawful exercise of this right.

4. ORDERS

   • 4.1. THE CUSTOMER UNDERTAKES TO VERIFY, BEFORE ORDERING, THAT THE SUPPLIER'S PRODUCTS CAN BE INSTALLED, MOUNTED OR USED ON THE CUSTOMER'S SPECIFIC VEHICLE OR ANY THIRD PARTY'S.

   • 4.2. Any CUSTOMER placing an order confirms that he or she is of legal age and has legal capacity. Orders placed in the name and on behalf of a company may only be placed by persons who have the authority to represent. Nevertheless, if the SUPPLIER were to rely on a person having the authority to represent and there is an appearance of authority to represent, the CUSTOMER may not cancel any order placed.
   • 4.3. Orders must be placed through the SUPPLIER's Website or any other method accepted by the SUPPLIER. The SUPPLIER will report receipt and/or acceptance of the Order, whether or not by means of an automatically generated e-mail.
   • 4.4. The CUSTOMER is solely responsible for his username, password and any accuracy of data provided to enable Orders. A username and password are unique and cannot be transferred.
   • 4.5. If the SUPPLIER believes that the identity of the CUSTOMER, the address or his payment details are not correct and that it may therefore be a fraudulent or false Order, the SUPPLIER has the right to suspend the Order until these have been verified, or to cancel it. The SUPPLIER has the right to refuse an Order in the event of a serious suspicion of abuse of rights, bad faith or any commercial purposes unacceptable to the SUPPLIER.
   • 4.6. The CUSTOMER can no longer cancel or change an Order.
   • 4.7. The CUSTOMER must take into account the minimum order quantities as indicated on the Website or recorded in any document agreed with the CUSTOMER.
   • 4.8. The SUPPLIER will inform the CUSTOMER if a Product is no longer in stock. The SUPPLIER has the right to place (the part of) each Order that exceeds the maximum production capacity or stock on back order for the following weeks.

5. CONSUMER RIGHT OF WITHDRAWAL FOR DISTANCE PURCHASES
   • 5.1. If the SUPPLIER offers Products via the Website, the following provisions apply to consumers:
     • 5.1.1. The CUSTOMER has the right to notify the SUPPLIER in writing at the email address info@vannbike.com, at the latest within fourteen (14) calendar days from the date following the day of delivery, that he or she renounces the purchase, using the withdrawal form provided by the SUPPLIER upon delivery or, if not, available on the website of the FPS Economy: https://economie.fgov.be/sites/default/files/Files/Ventes/Forms/formulier-voor-herroeping.pdf.
     • 5.1.2. If the CUSTOMER wishes to return the Product, this can only be done in the initial condition, in the original packaging and for the exact quantity as ordered. Products must be undamaged, not show scratches, be unused, the labeling must be undamaged.
     • 5.1.3. After inspection and acceptance by the SUPPLIER, the purchase price will be refunded by the CUSTOMER within thirty (30) calendar days.
     • 5.1.4. If a Product is damaged, the SUPPLIER has the right to reduce the purchase price by the depreciation or any repair costs.
     • 5.1.5. The CUSTOMER is responsible for any costs associated with the return of Products. The return of Products is the responsibility of the CUSTOMER. If Products (in whole or in part) are lost or damaged and/or arrive incomplete, the SUPPLIER cannot compensate the CUSTOMER.
   • 5.2. The right of withdrawal does not apply:
     • 5.2.1. for CUSTOMERS who are not consumers, but professional traders, distributors, agents or intermediaries;
     • 5.2.2. for CUSTOMERS who reserve the Product and collect the Product from the SUPPLIER or a dealer, distributor, agent or intermediary authorised by the latter;
     • 5.2.3. if the CUSTOMER purchases the Product at a point of sale of the SUPPLIER or a dealer, distributor, agent or intermediary authorised by the latter;
     • 5.2.4. for Products purchased under an exceptional commercial promotion;
     • 5.2.5. for Products that have a personal character, including but not limited to: products that were tailor-made for the CUSTOMER, products on which a personal note was added, etc.;
     • 5.2.6. for second-hand Products that would be sold by the CUSTOMER;
     • 5.2.7. if any problem with installation, assembly or use is not caused by the Product, but by the vehicle to which the Product is to be mounted.

6. DELIVERY
   • 6.1. The Products will be delivered taking into account the minimum delivery period as indicated on the Website or as set out in any document agreed with the CLIENT. The SUPPLIER will make every effort to adhere to the delivery period, however the delivery period is not binding. The delivery period will only commence after receipt of full payment by the CLIENT.
   • 6.2. The SUPPLIER shall deliver the Products to the address as indicated in the Order. The SUPPLIER shall not be liable for any errors made by the CUSTOMER in providing his contact, address or billing information, and any additional costs that may result from this.
   • 6.3. If the CUSTOMER opts for collection from the SUPPLIER or delivery to a collection point, he must take into account the opening hours of the SUPPLIER and the collection point and the CUSTOMER assumes responsibility for storage at the collection point.
   • 6.4. The SUPPLIER or a carrier appointed by him is entitled to ask the CUSTOMER for proof of identification before delivering a Product. No compensation is due if the delivery has been made to a third party designated by the CUSTOMER or if it could reasonably be expected that the receiving party was authorized to do so by the CUSTOMER.
   • 6.5. If a re-presentation is necessary due to the absence of the CUSTOMER, the SUPPLIER may choose to keep the Product available and stored at a specific location, or to re-present this Product at the expense of the CUSTOMER.
   • 6.6. The transfer of risk takes place EX WORKS (EXW) ZOERSEL. Notwithstanding the SUPPLIER arranging the transport, the CUSTOMER is responsible for any damage resulting from transport, storage and handling.
   • 6.7. The transfer of ownership takes place after delivery and full payment (cumulative conditions) of the relevant invoice by the CUSTOMER. Any Products remain the property of the SUPPLIER until full payment has been made. The SUPPLIER reserves the right to reclaim these goods, wherever they may be located.
   • 6.8. Upon delivery, the CUSTOMER will check the quantity and any visible damage to the packaging and/or the delivery itself. Visible defects must be reported in writing by the CUSTOMER to the SUPPLIER within two (2) business days of receipt of delivery at the email address info@vannbike.com. If the CUSTOMER fails to respond, they will be deemed to have accepted the Product. Any use of the Product will also be considered implicit acceptance of the Product.
   • 6.9. In the event of visible Defects, the CUSTOMER has the right, after approval by the SUPPLIER, to return the Products to the SUPPLIER and ask the latter to repair or replace them. The CUSTOMER accepts that any minimal damage to the outer packaging, or any limited creases in the packaging of the Products are not (visible) Defects for which any right of replacement applies.

7. INFORMATION AND PACKAGING

   • 7.1. THE SUPPLIER WILL PROVIDE THE CUSTOMER WITH A MANUAL IN ONE OF THE OFFICIAL LANGUAGES CONTAINING ALL THE RELEVANT INFORMATION AND REQUIRED INSTRUCTIONS WITH EACH PRODUCT. THE CUSTOMER UNDERTAKES TO READ THE MANUAL THOROUGHLY BEFORE PROCEEDING WITH INSTALLATION, ASSEMBLY OR USE. IF THE MANUAL IS NOT AVAILABLE, IT MAY BE CONSULTED VIA THE WEBSITE  https://www.vannbike.com/docs/

   • 7.2. If the CUSTOMER wants additional information about the Products, he can consult the frequently asked questions or informative videos on the SUPPLIER's Website.
   • 7.3. CUSTOMERS who are traders, distributors, agents or intermediaries must undergo training with the SUPPLIER and accept these General Terms and Conditions of Sale in order to be officially recognised.
   • 7.4. Unless otherwise agreed in writing, the Products will be repackaged in neutral packaging.
   • 7.5. The SUPPLIER confirms that it has the required EU type-approval for its Products and shall affix the statutory plate and, where applicable, markings to the Product on each Product manufactured in accordance with the approved type. At the request of the CUSTOMER who is a dealer, distributor, agent or intermediary, the SUPPLIER shall provide a copy of the EU type-approval certificate for verification.

8. MARKETING AND FEEDBACK
   • 8.1. The SUPPLIER markets Products under its own brands, but may also market third-party products under the brands of those third parties. The CUSTOMER shall not remove or make illegible brands or stick labels of its own on the products or packaging.
   • 8.2. If the CLIENT wishes to use marketing material for professional purposes, he must contact the SUPPLIER in advance.
   • 8.3. Unless otherwise agreed, the Customer shall only use marketing materials provided by the SUPPLIER. At the first request of the SUPPLIER, the CUSTOMER shall return all marketing materials.
   • 8.4. Information on the SUPPLIER Website may only be used for personal use, but not for commercial purposes.
   • 8.5. If the CUSTOMER discusses or assesses the Products, whether or not in publicly accessible forums or media, he will inform the SUPPLIER thereof in such a way that the latter is aware of this and can respond if necessary.

9. GIFT VOUCHERS
   • 9.1. All gift vouchers marketed by the SUPPLIER are provided with a unique number. Gift vouchers can be delivered, if provided for on the Website in pdf by e-mail or by post in paper/cardboard.
   • 9.2. Gift vouchers are valid for one (1) year from the date of purchase by the CUSTOMER. The voucher cannot be exchanged or redeemed for value.
   • 9.3. Gift vouchers can only be used for the SUPPLIER's Products.
   • 9.4. Gift cards may be refused during certain commercial promotions.
   • 9.5. If the CUSTOMER uses a gift voucher that exceeds the value of a Product, he is not entitled to a refund of the balance. The CUSTOMER can use the balance for a next purchase.

10. INTELLECTUAL PROPERTY RIGHTS
    • 10.1. The CUSTOMER undertakes not to infringe the Intellectual Property Rights of the SUPPLIER.
    • 10.2. The CLIENT undertakes not to use names or register brand names that are identical or similar to the brands of the SUPPLIER. He will refrain from registering any domain names identical or similar to the brands.
    • 10.3. In the event of an alleged infringement by SUPPLIER of any rights of third parties, SUPPLIER shall be solely entitled to take action. SUPPLIER shall make every effort to take appropriate measures to ensure uninterrupted continued use by CUSTOMER. Nevertheless, SUPPLIER shall not indemnify CUSTOMER against any claim by any third parties or any damage that may result therefrom.
    • 10.4. In the event of infringement by a third party of the Intellectual Property Rights of the SUPPLIER, CUSTOMER shall inform the SUPPLIER as soon as possible. Only the SUPPLIER is entitled to take action.

11. CONSUMER WARRANTY
    • 11.1. The warranty period for Defects for CUSTOMERS who purchase Products for private purposes is two (2) years from the date of sale by the SUPPLIER to the CUSTOMER.
    • 11.2. The aforementioned warranty does not apply if:

• • • the Products were damaged after transfer of risk;
    • the Product was purchased second-hand;
    • the CUSTOMER does not have a valid proof of purchase showing the date of purchase;
    • the Products were incorrectly installed, assembled, used or maintained;
    • the Defect has arisen as a result of manipulation, negligence or abnormal actions by the CUSTOMER, which are contrary to the purpose for which the Product is intended, are not in accordance with the Manual or any instructions for use or are the result of commercial, incorrect, wrong or abnormal use;
    • the Defect is caused by any causes of force majeure or by unforeseen circumstances beyond the control of the SUPPLIER;
    • the cause of the Defect is inherent in normal operation, wear and tear (e.g. scratches, damaged paintwork, discolouration, stains, etc.) or lifespan of the Product;
    • the Defect is not reported in writing to the SUPPLIER within a period of seven (7) calendar days after discovery of the Defect;
  • 11.3. SUPPLIER's obligation under this warranty extends solely to the replacement or repair of any Defective Products. SUPPLIER may replace the Products with similar Products. SUPPLIER shall have no further obligations.
  • 11.4. CUSTOMERS who are dealers, distributors, agents or intermediaries shall notify SUPPLIER without delay and in writing if they believe that the Product or parts do not comply with any required regulations or if there is no conformity with the EU type-approval certificate.
  • 11.5. CUSTOMERS who are traders, distributors, agents or intermediaries shall immediately inform the SUPPLIER in writing of any complaints received regarding risks, incidents or non-conformity issues relating to the Product. They undertake to consult with the SUPPLIER without delay before taking any actions or measures.

12. WARNINGS
    • 12.1. Full reference is made to the SUPPLIER's Manual regarding warnings.
    • 12.2. The CUSTOMER shall not remove any plates, markings or stickers from the Product.
    • 12.3. A non-exclusive list of warnings follows:

• • • It is prohibited to transport persons, animals or non-intended objects with the SUPPLIER Products;
    • The Products may only be installed, assembled and used by persons of legal age who are sufficiently qualified to carry out self-assembly, or who are recognised by the SUPPLIER;
    • Any installation, assembly or use under the influence of alcohol, drugs or other narcotics is prohibited;
    • The maximum load capacity of a Product may not be exceeded. Any exceedance of the maximum permitted nose weight and exceedance of the total weight may lead to serious accidents.
    • The use of the Product changes the length and driving characteristics of the CUSTOMER's vehicle and the CUSTOMER must adapt his driving behavior. The Product may not be used on unpaved roads.
    • The SUPPLIER recommends not to drive faster than 110 km/h. In bad weather conditions, the CUSTOMER should slow down and adjust his driving behavior.
    • The CUSTOMER must check that his number plate and lighting are clearly and properly visible. An additional number plate may be necessary and must be mounted in the correct place by the CUSTOMER.
    • The CUSTOMER shall not make any changes or modifications to the Product that would render the Product incompatible with the required EU type-approval.

13. LIABILITY
    • 13.1. Without prejudice to all other rights, the SUPPLIER shall in no event be liable for any damage caused:

• • • to a vehicle during installation, assembly or use of a Product;
    • due to the loss of or damage to goods, including bicycles, batteries and any accessories;
    • due to incorrect installation, assembly or incorrect use of the Product;
    • by failing to follow any warnings or instructions in the Manual;
    • by not respecting the maximum load capacity or overloading the Product;
    • by using the Products in a manner for which they are not intended;
    • due to any additional consumption of the vehicle or additional wind noise in the vehicle;
    • because the driver of any vehicle causes an accident or collision with the Product;
    • by using components or spare parts, and in particular bolts, which are not original or identical to those used by the SUPPLIER;
    • due to the use of a Product that has been damaged as a result of an accident or collision as a result of which its strength can no longer be guaranteed;
    • if it cannot be demonstrated that the defects were present at the time the Products were put into circulation;
    • by the products and services of third parties, the manner in which they are offered, sold, rented, used, delivered or performed;
    • by breaking into or hacking the Website, provided that the SUPPLIER has taken all reasonable security measures in accordance with the state of the art;
    • through fishing, pharming or other forms of internet fraud or other criminal activity;
    • as a result of the defective functioning of the internet connection, broadband connection, or any other service, infrastructure or hosting over which the SUPPLIER has no control;
    • by viruses, trojan horses or bugs in the hardware or software used by the CUSTOMER;
    • due to force majeure, including but not limited to fire, explosions, floods, storm damage, lightning, power failures, strikes and government measures;
      as a result of the article's compliance with mandatory government regulations.
  • 13.2. The SUPPLIER shall not be liable to the CUSTOMER for any consequential damage.
  • 13.3. The contractual liability of the SUPPLIER under this Agreement is limited to what is stated in Article 13 and shall never exceed the price paid by the CUSTOMER for the Product.

14. PROTECTION OF PRIVACY
    • 14.1. The SUPPLIER processes the personal data of the CUSTOMER for the following purposes:

• • • to allow CUSTOMERS to use the Website;
    • to improve the content and usability of the Website;
    • customer management;
    • accounting and invoicing;
    • to personally inform CUSTOMERS about new products or commercial promotions.
  • 14.2. Before the personal data are used for the last mentioned purpose of Article 14.1, a warning message will always appear and the CUSTOMER will be asked for explicit permission. The aforementioned provision does not affect the right of the SUPPLIER to place online advertisements on the Website without a prior warning message.
  • 14.3. The CLIENT has a right to access his personal data. The CLIENT also has the right to (i) request correction of incorrect personal data and (ii) request deletion of personal data that are incomplete or irrelevant in view of the purposes described above or of which the acquisition, communication or storage are connected or that have been stored longer than necessary to achieve the purposes described above. The CLIENT also has the right to object to the processing of his personal data for publicity purposes.
  • 14.4. To exercise the rights listed above, the CUSTOMER may contact the SUPPLIER by email at info@vannbike.com.
  • 14.5. The SUPPLIER uses cookies to facilitate the use of the Website. Cookies are files that a web server can send to the CLIENT's computer, allowing the computer to be identified for the duration of the session. Most browsers are set to automatically accept these cookies. However, the CLIENT can deactivate the storage of cookies or set his browser so that the CLIENT receives a message before the cookie is or is not stored on his computer.
  • 14.6. The SUPPLIER's full privacy policy is available on the Website under https://www.vannbike.com/privacy-policy/.

15. FORCE MAJEURE
    • 15.1. The SUPPLIER cannot be held liable for delays or shortcomings in the performance of the Agreement that are the result of facts or circumstances beyond its control or that could not have been foreseen or avoided. Force majeure includes, but is not limited to: natural disasters, fire at the SUPPLIER or its subcontractors, wars, revolutions and terrorist attacks.
    • 15.2. Under penalty of forfeiture of the right, the SUPPLIER invoking such facts or circumstances must notify the CUSTOMER in writing as soon as possible and do everything necessary to limit the duration to the strict minimum and notify the other party in writing of the end of such facts or circumstances.
    • 15.3. If these facts or circumstances last longer than thirty (30) calendar days, the SUPPLIER may terminate the Agreement by operation of law and by registered letter without any compensation being due.

16. HARDSHIP
    • 16.1. The SUPPLIER cannot be held liable for delays or shortcomings in the performance of the Agreement that are the result of economic circumstances beyond its control. Economic circumstances or hardship include, but are not limited to: scarcity or unavailability on the market of ingredients for the Products; trade blockades or trade embargoes; changing regulations or drastic government measures that make it impossible for the Parties to perform the Agreement in accordance with the agreements made.
    • 16.2. Under penalty of forfeiture of the right, the SUPPLIER invoking such facts or circumstances must notify the other Party as soon as possible.
    • 16.3. If these facts or circumstances last longer than thirty (30) calendar days, the SUPPLIER may terminate the Agreement by operation of law and by registered letter without any compensation being due.

17. VARIA
    • 17.1. The CUSTOMER may not assign any of its rights or obligations under this Agreement to any third party without the prior written consent of the SUPPLIER.
    • 17.2. This Agreement, including the General Conditions of Sale, constitutes the entire agreement and understanding of the parties relating to the subject matter hereof and merges and supersedes all prior oral or written discussions and agreements between them relating thereto.
    • 17.3. The invalidity of any provision of this Agreement shall not affect the validity of the Agreement. The Parties shall, in mutual consultation, replace this invalid provision with a valid provision that most closely reflects the intentions of both Parties.
    • 17.4. If the General Terms and Conditions of Sale are drawn up in several languages, only the original version in Dutch is authoritative for any interpretation.

18. COMPLAINTS AND DISPUTE RESOLUTION
    • 18.1. This Agreement is governed by Belgian law.
    • 18.2. The CUSTOMER who has a complaint about the SUPPLIER's Products undertakes to first contact the SUPPLIER itself via info@vannbike.com and to describe his complaint with reasons.
    • 18.3. If the CUSTOMER and the SUPPLIER do not reach an agreement within a reasonable period after the contact referred to in Article 18.2, the CUSTOMER may submit a request to a recognized dispute resolution body via http://ec.europa.eu/odr.
    • 18.4. The aforementioned Article 18.3 shall not affect the right of either party to request any interim measures or to submit a dispute to the Commercial Court of Antwerp (Belgium), which shall have exclusive jurisdiction.