VAN’N BIKE GENERAL CONDITIONS OF SALE

BY READING AND UNDERSTANDING THE CONDITIONS OR BY CLICKING ON THE AGREE FIELD WHEN THE CUSTOMER WISHES TO COMPLETE A PURCHASE OR ORDER ON THE SUPPLIER’S WEBSITE THE CUSTOMER ACCEPTS THESE CONDITIONS.

1. DEFINITIONS
   • 1.1. ‘General Conditions of Sale’ means the standard conditions of sale of VAN’N BIKE BVBA, with registered office at Kortestraat 12, 2980 Zoersel (Belgium), registered under number BE 0661.987.683, hereafter also referred to as the SUPPLIER. By accepting the obligations in this Agreement the CUSTOMER waives the application of its own purchasing conditions.
   • 1.2. ‘Orders’ means each individual order as placed by the CUSTOMER with the SUPPLIER under this agreement. An order that is accepted by the SUPPLIER results in an Agreement.
   • 1.3. ‘Products’ means all products, including carrier systems, as detailed on the SUPPLIER’s Website and in the Manual with each product.
   • 1.4. ‘Defect’ means a visible or concealed defect originating at VAN’N BIKE that causes the Products to be unsuitable for the use for which they are intended and whereby use deteriorates in such a way that the CUSTOMER would not have purchased the Products.
   • ‘1.5. Manual’ means the user manual with warnings, assembly instructions, recommendations for use, maintenance instructions, written instructions and all sorts of practical tips for the CUSTOMER.
   • 1.6. ‘Intellectual Proprietary Rights’ means (a) copyright, patents, rights concerning databases and rights concerning brand names, models, trade secrets and know-how (registered or otherwise), (b) applications for registration and rights to request registration; and (c) all other intellectual and industrial property of any nature and equivalent or similar forms of protection wherever in the world this may be.
   • 1.7. ‘Agreement’ means the agreement between the CUSTOMER and SUPPLIER, including the General Conditions of Sale, including any annexes and all Orders.
   • 1.8. ‘Website’ means https://www.vannbike.com/

2. SUBJECT
   • 2.1. This Agreement determines the conditions subject to which the SUPPLIER will supply Products to the CUSTOMER, all in compliance with the Orders from the CUSTOMER.
   • 2.2. The CUSTOMER binds itself to not further distribute the Products from the SUPPLIER, unless agreed otherwise in writing between the parties. The CUSTOMER binds itself to not organise its own online sales of the Products, unless agreed otherwise in writing between the parties. Traders, distributors, agents or intermediaries who want to place an order for occupational purposes must contact the SUPPLIER to be approved.
   • 2.3. The SUPPLIER reserves the right to scrap Products, to add them or replace them with Products with similar specifications.
   • 2.4. The Products are only intended for sale in the countries as determined on the Website or established in any document as agreed with the CUSTOMER.
   • 2.5. Images of the Products on the Website or in other marketing material from the SUPPLIER are merely intended for illustrative purposes. Advantages, weights, dimensions, forms, colours, quality and other data included on the Website, in catalogues or in other marketing material are of an indicative nature.
   • 2.6. The range offered by the SUPPLIER only applies while stocks last and can be changed at any time by the SUPPLIER.

3. PRICES, INVOICING, PAYMENT
   • 3.1. If the SUPPLIER sends an offer to the CUSTOMER in a quotation, this quotation is only valid for the duration as specified in the quotation, and in the absence of any specification for a duration of a maximum of thirty (30) calendar days. The SUPPLIER has the right to withdraw any quotation, and this without mentioning any reason.
   • 3.2. The prices in EUR are specified on the Website or in the Order acceptance. All prices as displayed on the Website include VAT, but are excluding transport or insurance costs, packaging costs, any import or export levies, taxes or costs associated with specific online payment mechanisms.
   • 3.3. The Website displays a best possible estimate of transport or insurance costs, packaging costs, any import or export levies, taxes or costs associated with specific online payment mechanisms.
   • 3.4. The customer is responsible for correctly submitting its VAT number. If the VAT number is incorrect or not accepted for an intra-Community delivery, the SUPPLIER has the right require the payment of the VAT by the CUSTOMER.
   • 3.5. Any discounts mentioned by the SUPPLIER exclusively apply to the price of a Product, and do not apply to any transport or insurance costs, packaging costs, any import or export levies, taxes or costs associated with specific online payment mechanisms. Any commercial activities carried out by the SUPPLIER only apply to the Products, quantities, duration and region specified and are associated with conditions that the SUPPLIER will make known. Commercial activities can be ended at any time by the SUPPLIER.
   • 3.6. The SUPPLIER has the right to change the prices at any time. This price change does not apply to Orders already placed but only to future Orders.
   • 3.7. On ordering, the SUPPLIER will submit an invoice to the CUSTOMER for payment. The SUPPLIER is not bound to send a paper version of the invoice and the CUSTOMER accepts that invoices are electronically sent.

   • 3.8.PAYMENT OF THE INVOICE MUST TAKE PLACE AT THE TIME OF ORDERING USING THE ONLINE PAYMENT MECHANISMS. IF PAYMENT DOES NOT TAKE PLACE ON ORDERING, PAYMENT MUST TAKE PLACE NO LATER THAN WITHIN FIVE (5) CALENDAR DAYS AFTER RECEIPT OF THE INVOICE BY THE CUSTOMER AND PRIOR TO DELIVERY. IN THE CASE OF NO OR LATE PAYMENT, THE SUPPLIER HAS THE RIGHT TO CANCEL THE ORDER.

   • 3.9. Should the CUSTOMER not comply with the above-mentioned payment date, the SUPPLIER has right to (i) charge interest based on the number of calendar days delay and according to the legal rate determined in the Belgian Law of 2 August 2002 concerning action against payment arrears in commercial transactions, (ii) a penalty due to administration costs amounting to fifty (50) euros and (iii) full payment of any bailiff, lawyer and legal expenses required to claim payment for an undisputed or groundlessly disputed invoice. With default of payment the SUPPLIER also has the right to withhold further Orders from the CUSTOMER until full payment of the invoice. The SUPPLIER is not liable for any delay or damage as a result of legally exercising this right.

4. ORDERS

   • 4.1. BEFORE ORDING, THE CUSTOMER BINDS ITSELF TO VERIFY THAT THE PRODUCTS FROM THE SUPPLIER CAN ACTUALLY BE INSTALLED, ASSEMBLED OR USED ON THE SPECIFIC VEHICLE OF THE CUSTOMER OR ANY THIRD PARTY.

   • 4.2. Each CUSTOMER placing an order confirms to be of age and capable. Orders placed in the name of and at the expense of a company can only be placed by persons authorised to represent the company. Nevertheless, should the SUPPLIER trust that a person is authorised to represent the company and there is merely the impression of authority to represent the company, the CUSTOMER cannot cancel any order placed.
   • 4.3. Orders must be placed on the SUPPLIER’s Website or any other way that is accepted by the SUPPLIER. The SUPPLIER will mention receipt and/or acceptance of the Order by means of an automatically generated email or otherwise.
   • 4.4. The CUSTOMER is solely responsible for its user name, password and any accuracy of data that are submitted to place Orders. A user name and password are unique and cannot be transferred.
   • 4.5. Should the SUPPLIER believe that the identity of the CUSTOMER, the address or his payment details are incorrect so this may concern a fraudulent or false Order, the SUPPLIER has the right to suspend the Order until the data have been verified or cancel it. The SUPPLIER has the right to refuse an order in the case of a serious presumption of misuse of a right, bad faith or any commercial purposes unacceptable to the SUPPLIER.
   • 4.6. The CUSTOMER may no longer cancel an order nor change it.
   • 4.7. The CUSTOMER must take account of the minimum order quantities as specified on the Website or established in any document that is agreed with the CUSTOMER.
   • 4.8. The SUPPLIER will inform the CUSTOMER should a Product no longer be in stock. The SUPPLIER has the right to place (a part of) each Order whereby the maximum production capacity or stock is exceeded in back order for the following weeks.

5. CONSUMER RIGHT OF WITHDRAWAL WITH A REMOTE PURCHASE
   • 5.1. If the SUPPLIER offers Products on the Website, the following provisions apply to consumers::
     • 5.1.1. The CUSTOMER has the right no later than within fourteen (14) calendar days from the date following the day of delivery to specify in writing to the SUPPLIER at email address info@van-n-bike.be that he waives the purchase, making use of the withdrawal form that was provided by the SUPPLIER on delivery or in the absence of this as available on the website of FPS Economy: https://economie.fgov.be/sites/default/files/Files/Ventes/Forms/formulier-voor-herroeping.pdf.
     • 5.1.2. Should the CUSTOMER wish to return the Product, this can only be in its original condition, in the original packaging and in the exact numbers as ordered. Products must be undamaged, have no scratches, be unused, and the labelling must be undamaged.
     • 5.1.3. After inspection and acceptance by the SUPPLIER, the purchase price paid by the CUSTOMER will be reimbursed within thirty (30) calendar days.
     • 5.1.4. Should a Product nevertheless be damaged, the SUPPLIER has the right to reduce the purchase price to the reduced value or by any costs of repairs.
     • 5.1.5. The CUSTOMER is himself responsible for any costs associated with returning Products. Returning products falls under the responsibility of the CUSTOMER. When Products (wholly or partly) become lost or damaged and/or arrive incomplete, the SUPPLIER cannot compensate the CUSTOMER.
   • 5.2. The of right of withdrawal does not apply :
     • 5.2.1. for CUSTOMERS who are not consumers but professional traders, distributors, agents or intermediaries;
     • 5.2.2. for CUSTOMERS who reserve the Product and collect the Product from the SUPPLIER or an approved trader, distributor, agent or intermediary;
     • 5.2.3. if the CUSTOMER purchased the Product from a point of sale of the SUPPLIER or a recognised trader, distributor, agent or intermediary;
     • 5.2.4. for Products that were purchased through a special commercial activity;
     • 5.2.5 for Products that have a personal character, including for example without being exhaustive: products manufactured according to the CUSTOMER’s requirements, products on which a personal statement was applied, etc.;
     • 5.2.6 for second-hand Products that would be sold by the CUSTOMER;
     • 5.2.7  should any problem with installation, assembly or use not be caused by the Product, but the vehicle on which the Product must be assembled.

6. DELIVERY
   • 6.1. The Products will be delivered taking account of the minimum delivery period as specified on the Website or established in any document that is agreed with the CUSTOMER. The SUPPLIER will make every effort to comply with the delivery period, but the delivery period is non-binding. The delivery period only starts after receipt of full payment by the CUSTOMER.
   • 6.2 The SUPPLIER will deliver the Products to the address as mentioned in the Order. The SUPPLIER is not liable for any mistakes that the CUSTOMER may make with the specification of its contact, address or invoice details, and any extra costs that may result from this.
   • 6.3 If the CUSTOMER opts for collection from the SUPPLIER or delivery to a collection point, he must take account of the opening hours of the SUPPLIER and the collection point and the CUSTOMER bears responsibility for storage at the collection point.
   • 6.4 The SUPPLIER or a transporter appointed by him is entitled to request the CUSTOMER to provide proof of identification before a Product is delivered. No damage compensation is payable if delivery is made to a third party appointed by the CUSTOMER or if it could reasonably be expected that the receiving party was authorised to this end by the CUSTOMER.
   • 6.5 If a new delivery is required because of the absence of the CUSTOMER, the SUPPLIER can decide to keep the Product available and store it in a certain place, to deliver the Product again at the expense of the CUSTOMER.
   • 6.6 The transfer of risk takes place EX-WORKS (EXW) ZOERSEL. Notwithstanding the SUPPLIER organising transport, the CUSTOMER is responsible for any damage that may be the consequence of transport, storage and handling.
   • 6.7 The transfer of the ownership takes place after delivery and full payment (cumulative conditions) of the relative invoice by the CUSTOMER. All Products remain the property of the SUPPLIER up to the time of full payment. The SUPPLIER reserves the right to reclaim the goods whoever’s possession they may be in.
   • 6.8 On delivery the CUSTOMER will check the quantity, visible damage of the packaging and/or the delivery itself. Visible defects must be reported by the CUSTOMER to the SUPPLIER in writing within two (2) workdays of receipt of the delivery to email address info@van-n-bike.be. If the CUSTOMER fails to respond it is considered to have accepted the Product. Any bringing into use of the Product is also regarded as implicit acceptance of the Product.
   • 6.9 In the case of visible defects, the CUSTOMER has the right with the agreement of the SUPPLIER to send the Products back to the SUPPLIER and request the latter to repair or replace them. The CUSTOMER accepts that any minimal damage to the outer packaging or any limited creasing in the Product packaging is no (visible) defect for which replacement can be requested.

7. INFORMATION AND PACKAGING

   • 7.1. THE SUPPLIER SUPPLIES THE CUSTOMER WITH A MANUAL IN ONE OF THE OFFICIAL LANGUAGES WITH ALL RELEVANT INFORMATION AND REQUIRED INSTRUCTIONS FOR EACH PRODUCT. THE CUSTOMER BINDS ITSELF TO FIRST THOROUGHLY READ THE MANUAL BEFORE PROCEEDING WITH INSTALLATION, ASSEMBLY OR USE. IN THE ABSENCE OF THE MANUAL IT CAN BE CONSULTED ON WEBSITE https://www.vannbike.com/docs/

   • 7.2. If the CUSTOMER requires extra information about the Products, he can consult the frequently asked questions or information videos on the SUPPLIER’s Website.
   • 7.3. CUSTOMERS who are traders, distributors, agents or intermediaries must follow training at the SUPPLIER and accept these General Conditions of Sale to become officially approved.
   • 7.4. Unless otherwise agreed in writing, the outer packaging of the Products will be in the form of neutral packaging.
   • 7.5. The SUPPLIER confirms to be in possession of the required EU type approval for its Products, and applies the specified plate on each Product that is manufactured in conformity with the approved type and if appropriate the marks on the Product. On the request of a CUSTOMER who is a trader, distributor, agent or intermediary, the SUPPLIER will present a copy of the EU type approval certificate for verification.

8. MARKETING AND FEEDBACK
   • 8.1. The SUPPLIER commercialises the Products under its own brand names, but can also commercialise products from third parties under the brand of the third parties. The CUSTOMER will not remove brand names or make them illegible, nor adhere its own labels to the products or packaging.
   • 8.2. If the CUSTOMER wishes to use marketing material for professional purposes, he must contact the SUPPLIER beforehand.
   • 8.3. Unless otherwise agreed, the CUSTOMER will only use marketing material provided by the SUPPLIER. The CUSTOMER will return all marketing material on the first request of the SUPPLIER.
   • 8.4. Information on the SUPPLIER’s Website is exclusively for personal use and not for commercial purposes.
   • 8.5. Should the CUSTOMER discuss or assesses the Products on publicly accessible fora or media or otherwise, he will inform the SUPPLIER so the latter is aware of this and can respond as appropriate.

9. GIFT VOUCHERS
   • 9.1. All gift vouchers put on the market by the SUPPLIER are provided with a unique number. Gift vouchers can be issued if provided for on the Website in .pdf form by email or by post in paper/cardboard.
   • 9.2 Gift vouchers have a period of validity of one (1) year from the date of purchase by the CUSTOMER. The voucher cannot be exchanged nor its value paid out.
   • 9.3 Gift vouchers can only be used for the Products from the SUPPLIER.
   • 9.4 Gift vouchers can be refused during certain commercial activities.
   • 9.5 If the CUSTOMER uses a gift voucher with a value exceeding the value of a Product, he has no right to reimbursement of the balance. The CUSTOMER can use the balance for a following purchase.

10. INTELLECTUAL PROPERTY RIGHTS
    • 10.1. The CUSTOMER binds itself to commit no infringement of the Intellectual Proprietary Rights of the SUPPLIER.
    • 10.2.The CUSTOMER binds itself to use no names nor register brand names that are identical or equivalent to the brands from the SUPPLIER. The CUSTOMER will refrain from the registration of any domain names identical or equivalent to those of the brands.
    • 10.3.In the case of an alleged infringement by the SUPPLIER of any rights of third parties, the SUPPLIER will be the only party entitled to take action. The SUPPLIER will take appropriate measures to ensure undisturbed continuation of use by the CUSTOMER. Nevertheless, the SUPPLIER does not indemnify the CUSTOMER against any claim by any third parties or any damage that may result from such.
    • 10.4.In the case of an infringement of the Intellectual Proprietary Rights of the SUPPLIER by a third party, the CUSTOMER will inform the SUPPLIER as soon as possible. Only the SUPPLIER is entitled to take action.

11. GUARANTEE FOR THE CONSUMER
    • 11.1. The guarantee period in the event of Defects for CUSTOMERS who purchase the Products for private purposes amounts to two (2) years from date of sale by the SUPPLIER to the CUSTOMER.
    • 11.2. The abovementioned guarantee is not applicable if:

• • • the Products were damaged after the transfer of risk;
    • the Products were purchased second-hand;
    • the CUSTOMER does not possess a valid receipt showing the date of purchase;
    • the Products were incorrectly installed, assembled, used or maintained;
    • the Defect was caused by movements, negligence or abnormal actions by the CUSTOMER that were contrary to the purpose for which the Product is intended, that were not according to the Manual or any instructions for use, or are the consequence of commercial, incorrect, erroneous or abnormal use;
    • the Defect was caused by any Act of God or unforeseen circumstances beyond the control of the SUPPLIER;
    • the cause of the Defect is inherent to normal operation, wear (for example scratches, damaged coat of paint, discolouration, stains, etc.) or the Product life duration;
    • the Defect was not reported in writing within a period of seven (7) calendar days of discovery of the Defect to the SUPPLIER;
  • 11.3. The obligation of the SUPPLIER under this guarantee only extends to the replacement or repair of any Products with Defects. The SUPPLIER may replace the Products by similar Products. The SUPPLIER has no further obligations.
  • 11.4. CUSTOMERS who are a trader, distributor, agent or intermediary must immediately inform the SUPPLIER in writing if they believe that the Product or parts do not suffice with regard to any requirements or if there is no conformity with the EU type approval certificate.
  • 11.5. CUSTOMERS who are a trader, distributor, agent or intermediary immediately inform the SUPPLIER in writing of any complaints received with respect to risks, incidents or non-conformity problems concerning the Product. They bind themselves to immediately consult with the SUPPLIER before taking any action or measures.

12. WARNINGS
    • 12.1. Full reference is made to the SUPPLIER’s Manual for the warnings.
    • 12.2. The CUSTOMER will not remove any plates, marks or stickers from the Product.
    • 12.3. The following is a non-exclusive list of warnings:

• • • It is forbidden to transport persons, animals or other unintended objects with the Products from the SUPPLIER;
    • The Products may only be installed, assembled and used by adult persons who have sufficient knowledgeable for self-assembly or who are approved by the SUPPLIER;
    • Any installation, assembly or use under the influence of alcohol, drugs or other narcotics is prohibited;
    • The maximum load-bearing capacity of a product may not be exceeded. Any exceeding of the maximum permitted nose weight or exceeding the gross weight can cause serious accidents.
    • The use of the Product changes the length and handling characteristics of the CUSTOMER’s vehicle and the CUSTOMER must change his driving behaviour accordingly. The Product may not be used on unsurfaced roads.
    • The SUPPLIER recommends not driving faster than 110 km/hour. In adverse weather conditions the CUSTOMER must drive more slowly and adapt his driving behaviour.
    • The CUSTOMER must check that his number plate and lights are clear and clearly visible. An extra number plate may be required and must be fitted by the CUSTOMER in the correct place.
    • The CUSTOMER will make no changes or adaptations to the Product that result in the Product no longer being in conformity with the required EU type approval.

13. LIABILITY
    • 13.1. With the reservation of all other rights, the SUPPLIER can under no circumstances be held liable for any damage caused:

• • • to a vehicle during the installation, assembly or use of a Product;
    • by the loss of or damage to goods, including bicycles, batteries and any accessories;
    • by incorrect installation, assembly or incorrect use of the Product;
    • by not complying with any warnings or instructions in the Manual;
    • by not adhering to the maximum carrying weight or overloading the Product;
    • by using the Products in a way they are not suitable for;
    • by any overconsumption of the vehicle or extra wind noise in the vehicle;
    • by the driver of any vehicle causing an accident or collision with the Product;
    • by the use of components or replacement parts, in particular bolts, that are not original or not identical to those used by the SUPPLIER;
    • by use of a Product that has become damaged due to an accident or collision so its strength can no longer be guaranteed;
    • if it cannot be demonstrated that the defects were already present in the Products at the time of bringing into traffic;
    • by products and services of third parties, or the way in which these are offered, sold, rented, used, supplied or carried out;
    • by a break-in or hacking the Website, this on the condition that the SUPPLIER has taken all reasonable security measures according to the best available technology;
    • by phishing, pharming or other forms of internet fraud or other criminal activities;
    • as a result of the poor working of an internet connection, broadband connection, or any other service, infrastructure or hosting service over which the SUPPLIER has no control;
    • by viruses, trojan horses or bugs in the hardware or software used by the CUSTOMER;
    • by Act of God, including without being exhaustive, fire, explosions, flooding, storm damage, lightning strike, loss of electrical power, strikes and government measures;
    • as a result of conformity of the article with compelling requirements of the authority.
  • 13.2. The SUPPLIER is not liable for any consequential damage with respect to the CUSTOMER.
  • 13.3. The contractual liability of the SUPPLIER under this agreement is limited to that determined in article 13 and is never higher than the price that the CUSTOMER has paid for the Product.

14. PROTECTION OF PERSONAL PRIVACY
    • 14.1. The SUPPLIER processes the personal data on the CUSTOMER for the following purposes:

• • • to allow the CUSTOMERS to use the Website;
    • to improve the content and user-friendliness of the Website;
    • customer management;
    • accounts and invoicing;
    • to personally inform CUSTOMERS about new products or commercial campaigns.
  • 14.2. Before the personal data are used for the last purpose specified in Article 14.1, a warning message will always appear and the explicit permission of the CUSTOMER will be requested. This latter provision does not affect the right of the SUPPLIER to place online advertisements on the Website without prior warning message.
  • 14.3. The CUSTOMER has a right to view his personal data. The CUSTOMER also has the right to (i) request the correction of incorrect personal data and (ii) request the deletion of personal data that in view of the above-mentioned purposes are incomplete or irrelevant or with which acquisition, communication or saving are associated, or data saved longer than required to achieve the above-mentioned purposes. The customer also has the right to object to the processing of his personal data for publicity purposes.
  • 14.4. To exercise the rights summarised above the CUSTOMER can contact the SUPPLIER by email at info@van-n-bike.be.
  • 14.5. The SUPPLIER uses cookies make the Website easier to use. Cookies are files that a webserver can send to the CUSTOMER’s computer so the computer can be identified for the duration of the session. Most browsers are set to automatically accept these cookies. The CUSTOMER can, however, deactivate the saving of cookies or set the browser so the CUSTOMER sees a message before a cookie is installed on his computer or otherwise.
  • 14.6. The full privacy policy of the SUPPLIER is available on the Website at https://www.vannbike.com/privacy-policy/.

15. ACT OF GOD
    • 15.1. The SUPPLIER cannot be held liable for delays or non-compliances in carrying out the Agreement that are the result of events or circumstances of which the SUPPLIER has no control or that not could be foreseen or avoided. Act of God is among things understood as: natural disasters, fire at the SUPPLIER or his subcontractors, war, revolution and terrorist attack.
    • 15.2. Under penalty of nullity of its right, the SUPPLIER claiming such events or circumstances must notify the CUSTOMER as soon as possible in writing, and do everything required to restrict the duration of the situation to a bare minimum and inform the other party in writing of the end of such events or circumstances.
    • 15.3. If these events or circumstances last longer than thirty (30) calendar days, the SUPPLIER may terminate the Agreement by right and by registered mail without any resulting damage compensation being payable.

16. HARDSHIP
    • 16.1. The SUPPLIER cannot be held liable for delays or non-compliances in carrying out the Agreement that are the result of economic conditions of which the SUPPLIER has no control. Economic circumstances or hardship is understood among other things as: scarcity or unavailability on the market of ingredients for the Products; trade blockades or trade embargos; changed regulations or far-reaching government measure that make it impossible for the Parties to still carry out the Agreement according to the arrangements made.
    • 16.2. Under penalty of nullity of its right, the SUPPLIER who makes a claim resulting from such events or circumstances must inform the other Party as soon as possible.
    • 16.3. If these events or circumstances last longer than thirty (30) calendar days, the SUPPLIER may terminate the Agreement by right and by registered mail without any resulting damage compensation being payable.

17. MISCELLANEOUS
    • 17.1. Without prior written permission from the SUPPLIER, the CUSTOMER may not transfer its rights or obligations in compliance with this agreement to a third party.
    • 17.2. his Agreement, including the General Conditions of Sale, forms the whole agreement and arrangements between the parties in connection with its subject, and integrates and replaces all former verbal or written arrangements and agreements made between the parties in this respect.
    • 17.3. The invalidity of any provision in this Agreement will in no event affect the validity of the whole Agreement. The Parties will, in joint consultation, replace the invalid provision by a valid provision that as regards content most closely corresponds to the intentions of both Parties.
    • 17.4. If the General Conditions of Sale are drawn up in a number of languages, the original version in Dutch is used for any exact interpretation.

18. COMPLAINTS AND SETTLING OF DISTPUTES
    • 18.1. This Agreement is governed by Belgian law.
    • 18.2. A CUSTOMER with a complaint about the Products from the SUPPLIER binds itself to in the first instance contact the SUPPLIER itself at info@van-n-bike.be with the reasons for and a description of his complaint.
    • 18.3. If the CUSTOMER and the SUPPLIER do not reach a settlement within a reasonable period following the contact made as referred to in Article 18.2, the CUSTOMER can submit a request to an approved dispute resolution body at http://ec.europa.eu/odr.
    • 18.4. That mentioned above in Article 18.3 does not affect the right of either party to claim provisional measures or bring a dispute before the Commercial Court in Antwerp (Belgium) that is exclusively competent.